Warranty Policy

Last Updated: June 2026

1. Introduction

This Warranty Policy outlines the conditions under which products supplied by Titan International are covered by warranty.

Warranty protection is provided in accordance with the terms established by the product manufacturer and any applicable consumer protection legislation.

Nothing contained in this policy limits any statutory rights available under Maltese or European Union law.

2. Proof of Purchase

Customers must retain their original proof of purchase.

Titan International may request:

Invoice number;
Product serial number;
Installation details;
Photographs or videos of the fault.

Warranty claims may be delayed or refused where sufficient information cannot be provided.

3. Warranty Periods

Warranty periods vary depending on:

Product category;
Manufacturer;
Intended application;
Commercial or residential use.

The warranty period applicable to each product shall be that specified by the manufacturer at the time of purchase.

4. Air Conditioning Systems

Warranty coverage for air conditioning systems may be subject to:

Installation by qualified personnel;
Proper commissioning;
Compliance with manufacturer requirements;
Periodic maintenance where required.

Failure to comply with these requirements may invalidate the warranty.

5. Marine Air Conditioning Systems

Marine air conditioning equipment operates in demanding environments and requires specialist installation.

Warranty coverage may be refused where faults arise due to:

Incorrect installation;
Corrosion caused by environmental conditions;
Water ingress;
Improper electrical supply;
Vessel modifications;
Improper operation or maintenance.

6. Water Heaters

Warranty does not cover faults resulting from:

Poor water quality;
Excessive water pressure;
Limescale accumulation;
Improper installation;
Failure to maintain safety devices.

Customers are responsible for ensuring that water conditions and operating pressures are suitable for the equipment supplied.

7. Dehumidifiers

Warranty coverage does not include:

Blocked filters;
Improper drainage arrangements;
Physical damage;
Neglect or misuse;
Commercial applications where products are intended for residential use.

8. Exclusions

The warranty does not cover:

Normal wear and tear;
Cosmetic defects that do not affect operation;
Accidental damage;
Improper use;
Negligence;
Unauthorised repairs or modifications;
Damage caused by external events;
Electrical surges;
Fire, flooding or natural disasters;
Consumable components.

9. Third-Party Installation

Where products are installed by parties other than Titan International or an authorised installer, Titan International shall not be responsible for:

Incorrect installation practices;
Performance issues caused by installation defects;
Damage resulting from non-compliance with manufacturer instructions.

10. Maintenance Responsibilities

Customers are responsible for maintaining equipment in accordance with manufacturer recommendations.

Failure to perform recommended maintenance may result in warranty claims being rejected.

11. Warranty Claims Procedure

Customers wishing to submit a warranty claim should contact:

Titan International

Email: info@titan.mizzi.com.mt

The following information may be requested:

Proof of purchase;
Product serial number;
Description of the fault;
Photographs or videos;
Installation details.

12. Inspection

Titan International reserves the right to inspect products before approving any warranty claim.

Products may need to be returned for testing where appropriate.

13. Remedies

Where a valid warranty claim is accepted, Titan International or the manufacturer may, at their discretion:

Repair the product;
Replace the product;
Supply replacement components;
Offer an equivalent replacement;
Provide a refund where required by law.

14. Limitation of Warranty

The warranty does not entitle customers to compensation for:

Loss of income;
Loss of business;
Loss of use;
Consequential damages;
Costs incurred through delayed repairs.

15. Statutory Rights

This Warranty Policy operates in addition to any rights available under Maltese and European Union consumer protection legislation.

Nothing in this policy shall limit those rights.

16. Contact